German Speaking iTunes Store Phone Advisor - Onsite or Work from Home


Engelsk, Tysk
16-07-2018
Permanent
Kode: 114009967
Cork - South-West, Ireland
Depends on Experience

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

Imagine what you could do here. At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As an iTunes Store Advisor you will provide Technical Support and Customer Service to iTunes Store Customers via phone, chat and/or email on issues such as Account & Billing, Purchase Downloads, Authorisation, iTunes Gift Cards and many other categories. You will be required to follow standard guidelines and procedures to support you in responding to our customers. There will also be an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed. Be a customer focused person who is self-motivated, friendly and has a passion to tackle
customer issues in an efficient and effective manner
 

Key Qualifications:
•Extraordinary communication skills, verbal and written
•Excellent interpersonal skills
•Experienced in resolving complex customer service issues
•Dedicated to improving customer satisfaction and enriching the Apple customer experience
•Reinforce customer’s dedication to the brand
•Flexibility - willing to tackle additional tasks and assist in the execution of new projects
•Analytical and detail oriented
•Target oriented with good organization skills - can deliver results on time
•Excellent analytical skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement
•Can see opportunities for process improvement and develop solutions that target root causes
•Can relate to and communicate with all types of situations and customers (internal and external)
•Ambitious and motivated to develop the role and contribute to the business
•Dedicated to improving customer happiness
•Maintains a positive attitude through periods of change and is professional in all work situations
•Good speed of typing a plus

Description:
To provide basic to moderately complex support to Apple customers on all iTunes Store related topics as mentioned above

To develop and maintain strong, professional relationships with all Apple's customers by offering tailored experience and solutions

To demonstrate superior customer service when helping a customer and if necessary, to escalate complex issues to a more experienced Advisor

Call out feedback to the team manager on emerging issues or system issues

 

Education:
- Have fluent German and English

- Ideally a previous experience in providing customer focused solutions

- An appreciation of the IT environment, preferably with Apple products

- A high level of computer literacy
 

Additional Requirements:
This is a full time permanent position allowing you to work either onsite at our Lavitt’s Quay offices in Cork City centre or as an At-Home Advisor from your own home. For the work from home position, we can consider candidates from cities across the Republic of Ireland only. Should you wish to put forward an application for the At-Home Advisor position, you will need to provide proof that your designated workstation can provide the following:

• A private workspace with a door that closes, without noise or distraction
• An ergonomic chair & desk
• A high speed hard wired internet connection (minimum 5Mbps download / 1Mbps upload) from a reliable provider

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