Teleperformance Greece - CUSTOMER CARE VACANCIES_ATHENS GREECE_GERMAN SPEAKERS

Type stilling: Permanent
Sted: Greece, Athens
Lønn: Competitive+Bonus+Benefits
Språk: Engelsk, Tysk

Annonsørdetaljer

  • Navn:
    Teleperformance Greece
  • Lyst ut:
    18-11-2017
  • Kode:
    TELE2017DE5
Teleperformance Greece

Are you ready for the wonderful experience of living abroad?
Do you want to meet the historical and inspiring Greece?
Research shows that experience in other countries makes us more flexible, creative, and complex thinkers. A chance to work in Greece, in a friendly and multicultural environment is given to you while at the same time we provide you with an excellent relocation package!

We are a “people company” working for people; main components of our services are professionalism, communication and empathy. Our professional and friendly advisors help our customers to solve their problems and make their lives easier. That’s the essence of our daily work.

We give now the opportunity to fluent German speakers to work with us!
What we offer you:
Excellent monthly salary (more than twice the average Greek salary)
International, multicultural modern working environment
Career development opportunities
Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
Extra Payment for night shifts (25%)
Meal voucher per month for a full year
Bonus for referring new colleagues
Monthly performance Bonus
300€ per month providing in tickets voucher
Great relocation package: Airplane Tickets/ Transportation from Airport/ 2 Weeks Free Accommodation
Paid ticket home once every 6 months
VISA Support
Special Discounts &Offers for all employees
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
2 Extra salaries per year ( Christmas / Easter- Summer)
On-site canteen
Casual dress code
In-House doctor and examination center
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc

Your role as German speaking Advisor:
We are looking for candidates who can interact with others effectively and be comfortable with phone support and customer care. The ideal applicant should have strong technical skills, great motivation, interest in new technologies, fluency in German & should be willing to relocate to Athens, Greece.

Receiving Inbound calls, e-mails and Chats from existing consumers requiring product support.
Maintaining, analyzing, troubleshooting and attempting repair of all products.
Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.
Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved.
Communicating clearly and gently with all consumers
Managing effectively length of calls ensuring minimum consumer inconvenience.

Prerequisites
Fluent in English and German(written + verbal)
Strong communication, phone and soft skills.
Strong tech skills and familiarity with new technologies and smartphones.
Ability to handle demanding clients and stressful situations
Willingness to work in a fast paced environment
Effective listening skills
Knowledge Retention + Attention to Detail

Please check us on Social Media:
http://gr.www.teleperformance.com/en-us/greece
https://www.facebook.com/TeleperformanceGreece/
https://www.youtube.com/watch?v=0N4xIPo4Ewo
https://www.youtube.com/watch?v=LxnhjaO_TCM
https://www.youtube.com/watch?v=fJs4IGxMrxw
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